Using the services provided by EGPAY is governed & outlined by a legal agreement between the user and EGPAY Software Company, the custodian and owner of EGPAY software and mobile application with its address at 2 Mohamed Zaki Barakat, Nasr City, Cairo, Egypt.

Definitions

The following expressions used in this privacy policy and in all amendments, modifications or supplements relating hereto, shall have the following meanings:

EGPAY, refers to EGPAY Software Company

User, refers to users of EGPAY application

Application, means EGPAY mobile application

We, us and our refers to EGPAY software company

You, refers to user of the services provided in EGPAY mobile application

Services, refers to features and facilities provided by EGPAY Software and mobile application such as GSM top up, bill payment, utility payments and other provided services.

Cookies, refer to a stored information in browser to be called back when required.

EGPAY value the privacy of personal information of its users, therefore, this policy will describe the way by which we are going to collect and deal with your personal data and store them. You are advised to go through this privacy policy to fully understand how the whole process is going to work.

By going through this policy and accepting them, you allow us to use and disclose the collected data as indicated in this privacy policy.

General

Personal information means your name, phone number, email ID, address, and any information given to get the services of EGPAY or during the registration process. More information can be collected during the use of EGPAY such as the domain and host from which you accesses the internet, the Internet Protocol (IP) address of the phone, computer or internet service provider you are using, and anonymous site statistical data, hardware model, operating system information and device location information.

Privacy

EGPAY will not disclose or exchange your personal information with any third party or make use of your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by EGPAY will only be in connection with the provision of agreed services & products and this Privacy Policy.

EGPAY may reveal general information and statistics on its services, users, merchants and offered services found on its application. EGPAY reserves the right to communicate your personal information and any related information saved, transacted or went through our system to any third party in case this information is legally requested by courts, legal, government authority or in case of serious security violation.

In case of logging in to the service using Facebook, Google + or any other provided method of registration, or in case you are refereeing friends / inviting friends to use the app, you agree that any identifying information obtained by us will be considered personal information for the purposes of this policy, and you agree to utilize and disclose such information in accordance with this Policy. In addition, you are fully aware that this information will be used in the future in dealing with the provided services by EGPAY.

Update of information

When you plan to change or update your phone number or any sensitive information, you must use our service / features and followed process for changing your phone number and transferring your account to the new phone number. We will allow you and other third parties to communicate using our chat features. This chat will be related to services provided, enquiries on any related service.

Limitation of Liability

EGPAY will not be responsible by any means on any failure of service delivery due to wrong, misleading information or inaccurate information given by you. Therefore, EGPAY advise you that all required fields should be filled in with accurate information.

You fully acknowledge that your username & password are under your own custody and must not be shared with any one whatsoever. You also agree that any transaction performed using your username and password will be your sole responsibility and will be legally binding.

Utilization of Personal information

EGPAY may use your personal information to resolve any raised disputes, help promote safe services, measure customers’ satisfaction of EGPAY services, update you against fraud or illegal activities and enforces EGPAY’s policy and terms.

Security

EGPAY imposes a very strict security measures to protect the given information under our control from being abused, changed or being lost. Whenever you change or access your account information, we highly recommend the use of a secure server. Once your information is given to EGPAY and becomes in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

Security of your account is the sole responsibly of you and EGPAY will bear no responsibility in this regards. EGPAY recommends using licensed software applications to secure your account.